IT support for small business, with every reply in one place
Your staff ask for help in our portal, attach a file if it helps, and everyone can follow every reply until the computer is working again.
When something breaks, who does your team ask?
Most small offices have no IT person on staff. A frozen laptop or a printer that will not print turns into a hallway question, a text to whoever is good with computers, or an email nobody can find later.
Requests get lost between inboxes and phones. Nobody knows if anyone is working on it. When the same problem comes back, there is no record of what was tried last time.
Our IT help desk gives that question one home. Staff ask in the portal, you can see every request, and the answer sits in the same thread as the question.
Photo by The President's Office, Maldives on Wikimedia Commons (CC BY 4.0)
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Ask in the portal
Staff describe the problem in their own words from the portal, so every request starts in the same place and nothing lives in someone's inbox.
Attach files
Add the file that will not open or a picture of the error message, so the technician sees what your staff see.
Follow every reply
Each request keeps its own thread. Staff and managers can read every reply without chasing anyone for an update.
Your own help desk address
Put the help desk on your business's own web address, so staff go somewhere that carries your name.
Approve staff who ask to join
Staff who were not invited can ask to join. The business decides who gets in, so the help desk stays with the people you choose.
Remote access
A technician can connect to a computer and fix it without a site visit. Your staff member stays at their desk while the work is done.
How one help request goes from question to fix
Here is what happens when a staff member asks for help. Every step is in the portal, so you can see where things stand.
Staff describe the problem
A staff member opens the portal and says what is wrong in plain words. There is no form full of IT terms to work through.
Files attached, request tracked
They attach a screenshot or the file that will not open. The request now has its own thread, and you can see it alongside every other request.
A technician connects remotely
With remote access, a technician connects to the computer and works on the problem without a site visit. Your staff member stays at their desk.
Every reply kept in one thread
Questions, answers and the fix all stay in the same thread. If the problem comes back, the history is right there to read.
Questions owners ask about IT support for small business
Frequently Asked Questions
- Where do my staff ask for help?
- In the portal. Staff describe the problem, attach any files that help and then follow every reply in the same thread. You can see the requests too, so nothing gets lost in someone's inbox.
- Can staff ask for help by text message?
- No. Text message alerts are an optional extra that only go out, to tell you about a critical problem with a computer. Help requests are made in the portal, where they are tracked and kept.
- Who can use our help desk?
- Staff you invite. Staff who were not invited can ask to join, and the business decides whether to approve them. That keeps the help desk to the people you want on it.
- Can the help desk use our own web address?
- Yes. Each business can put its help desk on its own web address, so staff open a link with your business name on it.
- Can a technician fix a computer without coming in?
- Remote access lets a technician connect to a computer and fix it without a site visit.
- What can we fix ourselves?
- You can start ready-made fixes from the portal, such as clearing a stuck printer, and read what each one found. Higher plans add the full tool library and tools made for your business.
- What does priority support mean?
- Higher plans include priority support, which means their help requests get priority handling. The plan comparison on our pricing page shows which plans include it.
- How is IT support priced?
- Our plans are sold per computer and billed monthly or annually. What each plan includes, and what it costs, is set out on the pricing page.
Give your team one place to ask for help.
Tell us how many computers you have and how your staff ask for help today. We will show you how the help desk would work for your business.
Delivered remotely, Australia wide.