How managed IT works, from sign-up to every day
Choose a plan for your computers, our agent goes on each one, and from then on you see every computer, ask for help and get told about problems in one portal.
What this page walks you through
Read it top to bottom, or jump straight to the part you are weighing up: what is included, the four steps, the portal, your day to day, changes and common questions.
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Choose a service
Managed IT plans per computer
Managed IT sold per computer and billed monthly or annually. Plan inclusions and costs come from the plan comparison. A one-off setup fee applies on monthly billing and is waived on annual billing.
Computer care and monitoring
Monitoring of every computer, with automatic fixes for common problems and a list of installed programs.
Windows updates
Windows updates installed and checked on every computer so known problems are fixed.
Remote access
A technician can connect to a computer and fix it without a site visit.
Help desk
Staff ask for help in the portal, attach files and follow every reply. The business can use its own web address and approve staff who ask to join.
How managed IT works with us, in four steps
There is no long project before anything happens. You make two choices, the agent does the setup work on each computer, and the portal is ready to use.
Compare plans for your computers
Discover: choose your plan
Pick the plan that fits, tell us how many computers you have, and choose monthly or annual billing. What each plan includes and costs is in the plan comparison. A one-off setup fee applies on monthly billing and is waived on annual.
Design: sign up your way
Sign up as a business to have your own computers looked after. If you are an IT company, sign up as one instead and run the portal under your own name for the businesses you look after.
Deliver: the portal fills in
Our agent goes on each computer. The portal then fills in by itself. Every computer appears with its health, installed programs, Windows updates and security score, so you do not type in a list of computers.
Support: see, ask, get told
From then on you see every computer in one place. You and your staff ask for help in the portal and follow every reply. When a computer has a problem you get told, and text alerts for critical problems are an optional extra.
Getting started with managed IT: your first questions
These are the questions owners usually ask before they sign up. If yours is not here, the full questions page covers more.
Frequently Asked Questions
- How is managed IT priced?
- Plans are sold per computer and billed monthly or annually. What each plan includes and what it costs are set out in the plan comparison on our pricing page.
- What do I need to do to get started?
- Choose a plan, tell us how many computers you have and pick monthly or annual billing. Then sign up as a business. Our agent goes on each computer and the portal fills in by itself, so you are not building lists by hand.
- Is the service delivered remotely?
- Yes. Managed IT with us is delivered remotely, Australia wide. A technician can connect to a computer and fix it without a site visit, and everything you need to see or ask is in the portal.
- What will my staff see?
- Staff see the help desk, where they ask for help, attach files and follow every reply. They also see step-by-step guides written for your business. They never see the IT documentation that holds passwords and network details for technicians.
- What do I get told about?
- You get told when a computer has a problem. That includes threat alerts, suspicious sign-ins, ransomware early warning and computers that have gone quiet. Text message alerts for critical problems are available as an optional extra.
- Does the Essential Eight check make us compliant?
- No. The check shows how your business measures up to the Australian Government's Essential Eight and what to fix next. It does not certify compliance, and it is not endorsed by the government. It gives you a clear place to start.
- Can I change the number of computers later?
- Yes. Add computers as you grow and the agent goes on each new one, or take computers off when they leave the business. You can also move between plans if you need more.
- We are an IT company. Can we use this?
- Yes. Sign up as an IT company instead of a business. You run the portal on your own web address, so the businesses you look after see only your name, and you manage all of them from one place.