Your IT portal for small business, every computer and record
See the health and security of every computer, plus your reports, invoices, estimates, agreements, booked visits and staff guides, all behind one sign-in.
Your IT records should not live in five places
In most small businesses with no IT person on staff, the facts about the computers are spread across inboxes, folders and one person's memory.
An invoice sits in one inbox. An estimate sits in another. The Wi-Fi password is on a note at the front desk, and nobody is sure when the next charge on an agreement is due.
When something breaks, time goes on finding things before anyone starts fixing them. When the person who knew where everything was leaves, that knowledge leaves too.
An IT portal for small business puts it all behind one sign-in: the computers, the reports, the records, the guides for staff and the documentation your technicians work from. When an insurer or a tender asks how your computers are looked after, the answer starts in the same place.
Photo by Federal Bureau of Investigation on Wikimedia Commons (Public domain)
What your small business sees in its IT portal
Each part of the portal answers a question you would otherwise have to ask someone. Here is what lives where, and who gets to see it.
The dashboard
Every computer your business has, in one list, with the health and security of each. You can see at a glance which computers need attention and which are fine.
Each computer's page
Open any computer to see its health, its security score and what is lowering that score, and the list of programs installed on it.
Reports
Ready-made reports on computers, support and security. When those do not answer your question, build a report yourself and keep it for next time.
Records
Invoices and payments for work outside your plan, estimates you have been sent, agreements with when regular charges are next due, and booked technician visits.
Knowledge base
Step-by-step guides written for your business, such as connecting to the office Wi-Fi. Staff find the answer themselves instead of waiting for someone to explain it again.
How the portal fills itself in after you sign up
There is no big data entry job at the start. Four steps take you from choosing a plan to a portal that shows every computer.
Discover
Choose a plan and how many computers you have, billed monthly or annually. If you are not sure which plan fits, talk to us first.
Design
Sign up as a business. You can put your help desk on your own web address, and you decide which staff who ask to join are let in.
Deliver
Our agent goes on each computer and the portal fills in by itself. Nobody has to type in your computers by hand.
Support
From then on you see every computer, staff ask for help in the portal and you get told about problems. Change the number of computers as you grow.
Small businesses deserve to see their IT, not just pay for it.
Questions owners ask about a small business IT portal
Frequently Asked Questions
- Can my staff see our passwords?
- No. Ordinary staff never see IT documentation, and that is where passwords live. Your technicians can see them, passwords are stored encrypted, and every time one is shown the view is logged.
- What if documentation is changed by mistake?
- Every change is kept. Any earlier version can be restored, so a wrong edit or a deleted note is not lost for good.
- Do we have to type in all our computer details?
- No. Once the agent is installed, your computers, their health and their security appear on their own. The only choices you make at the start are your plan and how many computers to cover.
- Which records can I find in the portal?
- Invoices and payments for work outside your plan, estimates you have been sent, your agreements with when regular charges are next due, and booked technician visits.
- Can I make reports that answer my own questions?
- Yes. There are ready-made reports on computers, support and security. When those do not cover what you need, you can build a report yourself.
- What can staff do in the portal?
- Staff ask for help, attach files and follow every reply. They can read step-by-step guides written for your business. Staff who were not invited can ask to join, and your business decides.
- Is the portal part of every plan?
- Every business we look after gets the portal. What each plan adds, such as the full tool library or priority support on higher plans, is set out on the pricing page.
- Can an IT company use this portal for its own customers?
- Yes. IT companies can run the same portal under their own name and web address for the businesses they look after, and manage all of them from one place.
Where to next
Pricing
Managed IT pricing per computer for Australian small business. Compare plans side by side, choose monthly or annual billing, and see what each includes.
IT Support
IT support for small business: ask for help in your portal, follow every reply, get remote fixes and run ready-made fixes yourself. Compare plans.
Cyber Security
Cyber security for small business in Australia: a security score for every computer, plain-English checks, threat alerts and ransomware early warning.
Essential Eight
See how your small business measures up to the Essential Eight, what to fix next, and how ready you are for the Notifiable Data Breaches scheme.
Monitoring
Remote computer monitoring for small business: Windows updates installed and checked, automatic fixes, hard drive health and optional text alerts.
For IT Companies
A white label IT portal for Australian IT companies: run the customer portal on your own web address and manage every business you look after.
Bring your computers and records into one portal.
Tell us how many computers you have and how your IT is run now. We will talk you through what the portal would hold for your business.